Shipping

  1. Serbia

    If you ordered your item on a working day before 5pm and the item has not arrived within 24 hours, call the POST EXPRESS call centre number 011 3607607 or 0800100808 or check the status of your shipment on www.posta.rs
    If you cannot collect your item from the courier, you can collect it at your nearest post office for the next five days.

    If you ordered your item on a working day after 5pm and the item has not arrived within 48 hours, call the POST EXPRESS call centre number 011 3607607 or 0800100808 or check the status of your parcel on www.posta.rs
    If you cannot collect your item from the courier, you can collect it at your nearest post office for the next five days.

    If you ordered the item at the weekend and it has not been delivered by Tuesday, call the POST EXPRESS call centre number 011 3607607 or 0800100808 or check the status of your shipment on www.posta.rs
    If you cannot collect your item from the courier, you can collect it at your nearest post office for the next five days.

  2. Croatia

    Delivery time is not guaranteed due to harmonization with EU procedures. You can expect your item within 30 working days. We are currently working work toward logistics solutions in EU countries. Thank you for your patience.

    If your item is not at the post office, please contact us at info@thehellosmile.rs

  3. Bosnia and Herzegovina

    Delivery time to BiH is 1-3 working days and in case of a failed delivery, you can check what happens to your parcel at info@thehellosmile.rs

    * couriers do not arrive at the address if you do not answer the phone

  4. Montenegro

    If the item has not arrived within 4 working days since the order was made, you can collect it at the post office for the next 5 working days.

    If your item is not at the post office, please contact us at info@thehellosmile.rs

  5. Shipping Worldwide

    You will receive by e-mail information about the tracking number, and on how you can track the item. In case of a failed delivery attempt to your home address, please go to the post office and collect your item. If the item is not collected, the cost for resending it will be borne by the Customer. For further information, feel free to contact us by e-mail at info@thehellosmile.rs